Privacy Policy

This privacy policy describes how Edengen uses your personal data in relation to our products and services, including when you visit our website or use our mobile application. You acknowledge and agree that your personal data may be processed in accordance with this Policy. Please note that the provision of personal data in accordance with this Policy is a precondition for us to be able to provide to you some of the services and features available through this Website. These may include: newsletters, announcements or email subscription services, surveys, questionnaires and the provision other information that may be useful to you.  This policy should be read alongside this Website’s Terms of Use and Cookie Policy.

Contact

We are the data controller in respect of any personal data we collect about you for the purposes of the General Data Protection Regulation (EU) 2016/679 of the European Parliament (where applicable) and all other applicable law from time to time relating to the processing of personal data.  If you have any comments or enquires related to this Policy please do not hesitate to contact us at contactus@edengen.com.

Collection of your personal data

We collect and process the following personal data about you for the purposes specified below:

Information you give us - When you communicate with us using our website, we may ask for the following information depending on the nature of the request, in order to assist with your enquiry: Name, postal address, email address, phone number.

Information collected automatically from you - When you interact with our website we automatically collect certain information in respect of the interaction, including: Operating system and browser type, browser language, IP address used to connect your computer or mobile device to the Internet, the general geographical location of your activity, the URL of the website you visited before browsing to our site, the URLs of the pages you visited on our website, the time you spent on each page visited, the access times, other information about your use of and actions on our website. We may record or monitor calls, emails, text messages and other correspondence for training purposes, to improve the quality of our products and services and to prevent and detect fraud.

Use of your personal data

We may use your personal data for the following purposes: To provide customer service, including to deal with any of your enquiries or complaints and to notify you of any security alerts, technical notices, updates to our terms or other service messages; to facilitate product development and to operate, maintain and improve our websites, applications, products and services; to communicate with you about upcoming events and other news about services offered by us, including via email, telephone and/or text messages in accordance with any marketing consent provided by you; and to comply with our legal obligations and for establishing, exercising or defending legal rights.

Sharing of your personal data

We may share your personal data with the below categories of third parties: Service providers assisting with our business activities, payment services providers, hosting providers, providers of IT support, providers of cloud based software or services used by us, accounting firms and law firms; regulators and public authorities, such as the police, tax authorities and data protection authorities but only to the extent required by law, court order or if necessary to establish, exercise or defend our legal rights, including if we suspect fraud or attempted fraud; and other third parties with your consent or if they are involved in a merger, de-merger or a sale which involves all or part of our business or assets.

Transfer of your personal data outside of the European Economic Area (EEA)

Your personal data may be transferred outside of the EEA, including by some of the third parties (such as service providers) to whom we may transfer your personal data. In case we transfer any of your personal data to countries outside of the EEA which do not provide an adequate level of protection according to applicable data protection legislation we will always ensure that appropriate safeguards to protect your data are in place. In this respect we may rely on standard data protection clauses adopted by the European Commission. If you would like more information about these contracts, please contact us using the contact information stated above.

Legal Basis for Processing Your Personal Data

We will process your personal data in accordance with this Policy because it is necessary: 1) for the performance or entering into of a contract with you, including in order to provide our products and services and to respond to enquires made by you; 2) for compliance with our legal obligations; or 3) for the purpose of furthering our legitimate interests, including in respect of improving our products, services, websites and applications, to operate our websites and applications, to carry out behavioural advertising, and to prevent, detect and investigate fraud or illegal activity.  We also process your personal data on the basis of any consents provided by you, for instance in order to send you product offers, information about promotional events or other marketing in accordance with your communication preference.

Protection of Your Personal Data

We are committed to protecting the personal data collected and to keeping it safe and confidential. Accordingly, we limit access to the personal data to employees and certain third parties (see above) who reasonably need to process it in accordance with this Policy.  We will also ensure that appropriate technical and organisational physical, electronic, and procedural safeguards are implemented to protect the personal data collected against unauthorised or unlawful processing and against accidental loss, damage, destruction, alteration or disclosure. 

Storage of Your Personal Data

The personal data we collect about you will only be stored for as long as i) it may be necessary for us to fulfil our contractual obligations in respect of the services and products requested by you, or ii) it is required by applicable law. Any data kept longer will be anonymised.

Your Rights

You have the following rights in accordance with EEA data protection legislation, however please note that some of the rights may only apply under certain circumstances: 1) the right obtain a copy of the personal data we have collected about you and to transmit said copy to another data controller; 2) the right to update or amend the personal data we have collected about you if it is inaccurate or incomplete; 3) the right to erase, or restrict the processing of, the personal data we have collected about you; 4) the right to object to the processing of the personal data we have collected about you, including in respect of any data processed for direct marketing purposes; 5) the right to withdraw any consents you have provided in respect of our processing of your personal data; and 6) the right to lodge a complaint with the relevant data protection authority in any EEA jurisdiction.  To exercise any of these rights please write to us using the contact information stated above.

Changes to this Policy

From time to time we may change this Policy. Changes made to this Policy will be notified to you by email where appropriate. In case you do not accept the changes within the deadline stated in the email (which will be no less than 30 days) we may have to cease providing you with products and services.

More Information

If you require more information, please contact us